Delete your GolfAcross account

Request deletion by email

Email support@golfacross.com with the subject “GolfAcross account and data deletion”, preferably from the email address registered to your account. Include your GolfAcross username or account email so we can locate it. Do not send your password or payment card details.

If the button does not open an email app, copy the address above into your preferred email service. You do not need to install GolfAcross or sign in to make this request. We may ask for proportionate information to verify account ownership before deleting data.

Request deletion in the app

1. Open GolfAcross and go to your own profile.
2. Open Settings and select Delete user.
3. Read the confirmation and confirm your request.

Uninstalling the app alone does not delete your account.

What happens to your information

Your request covers your account, profile and associated personal information, including golf activity, scores and uploaded content. Shared competition records may need anonymisation to preserve other participants’ records. You can also email us to request deletion of particular data without closing your account.

Limited information may be retained where necessary for legal accounting obligations, security, fraud prevention or legal claims, for the applicable statutory period or until the matter is resolved. Backups may remain until replaced through the backup cycle. We will explain any retention exception that applies to your request.

We respond without undue delay and normally within one month for requests under European data protection law. If a lawful extension is needed, we will explain the reason within that month. See our Privacy Policy for retention details and your rights.

Cancel subscriptions separately

Deleting an account does not automatically cancel a subscription billed by Apple, Google Play or another payment provider. To prevent future charges, manage cancellation in your Apple account’s Subscriptions settings, Google Play → Payments & subscriptions → Subscriptions, or your web billing account. You can request deletion regardless of subscription status. Contact support if you need help.